Shipping Policy

Last updated: October 14, 2026

Thank you for shopping with AVL Shop. This Shipping Policy explains how orders are processed, how shipping costs are determined, and what to expect when your order is shipped.

Order Processing

Order processing times vary depending on the product, supplier, availability, and fulfilment arrangements. Some products are shipped directly by our suppliers, while others may be shipped through different fulfilment arrangements.

We aim to process orders as promptly as possible. Additional time may be required to confirm product availability, arrange shipping, or obtain a shipping quote for certain products.

Where applicable, you will receive an email confirmation when your order ships, including tracking information if available.

Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times depend on the product, destination, supplier, and carrier.

Where available, estimated delivery times will be displayed at checkout or communicated to you as part of the shipping arrangements. Delivery estimates are not guarantees and may be affected by carrier delays, weather, customs processing, or other circumstances beyond our control.

Products in the same order may ship separately and arrive at different times.

Shipping Costs and Quotes

Shipping costs vary depending on the product, weight, dimensions, delivery address, shipping method, and supplier or carrier arrangements.

Where a shipping rate is available, it will be displayed at checkout. Some products may qualify for free shipping, subject to the applicable product, order, and delivery conditions.

Certain large, heavy, or oversized products may require a separate shipping quote from a shipping company or carrier. In these cases, the shipping cost may not be available at checkout, and additional time may be required to confirm the cost and delivery arrangements.

If a separate shipping quote is required, we will communicate the applicable shipping cost and delivery arrangements before proceeding with shipment. Any additional shipping charge must be communicated to you and agreed upon before it is applied.

Free shipping is not guaranteed unless it is expressly confirmed for the applicable product or order.

Taxes, Customs, and Import Charges

Applicable taxes and other charges depend on the destination, product, and applicable laws.

Orders shipped within Canada may be subject to applicable GST, HST, PST, QST, or other taxes, as required by law.

Orders shipped between Canada and the United States may be subject to customs duties, import taxes, brokerage fees, or other charges. Whether these charges are collected at checkout or separately by the relevant authorities or carrier depends on the shipment and applicable arrangements.

Unless expressly stated otherwise, customers are responsible for import-related charges assessed separately by customs authorities or carriers. Please review the charges presented during checkout and any shipping communications before completing your purchase.

Order Tracking

Where tracking is available, tracking details will be provided by email after your order ships. Tracking information may take time to appear or update in the carrier's system.

If your order ships in multiple packages, separate tracking information may be provided.

Shipping Destinations

AVL Shop offers shipping to Canada and the United States. Shipping availability, costs, and delivery arrangements vary by product and destination.

Certain products or delivery locations may require a separate shipping quote or may not be eligible for delivery. Availability and applicable shipping arrangements will be confirmed where necessary before shipment.

Address Accuracy

Please review your shipping address carefully before placing an order.

If you notice an error, contact us as soon as possible at info@avlshop.ca. Address changes cannot be guaranteed after an order has entered processing or has been dispatched. Incorrect or incomplete address information may cause additional charges or delivery delays.

Lost, Damaged, or Delayed Shipments

If your order is lost, arrives damaged, or is significantly delayed, contact us at info@avlshop.ca and include your order number and any relevant tracking information or photos.

We will review the issue and, where appropriate, coordinate with the supplier or carrier to determine the next steps. Please retain the packaging and damaged items until you receive further instructions.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@avlshop.ca.

Changes or cancellations may be possible before an order is processed or dispatched, but cannot be guaranteed. Some supplier-direct orders may enter processing quickly, which can limit the available cancellation options.

If a separate shipping quote is required, we will communicate the applicable shipping cost and delivery arrangements before proceeding with shipment. If you do not agree to the quoted shipping cost, contact us to discuss the available options before shipment proceeds.

Where a cancellation or refund is approved, it will be handled in accordance with our Return and Refund Policy and applicable law.

Questions About Shipping?

For shipping questions or assistance with an order, contact us at info@avlshop.ca. Please include your order number so we can assist you more efficiently.